FadeHost.com Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form, Use Live Chat, Open a Support Ticket or enter information on our site. Provide us with feedback on our products or services.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
  • • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • • To improve our website in order to better serve you.
  • • To allow us to better service you in responding to your customer service requests.
  • • To administer a contest, promotion, survey or other site feature.
  • • To quickly process your transactions.
  • • To ask for ratings and reviews of services or products
  • • To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
How long do we keep information?
How long we keep your information depends on the type of information and the type of service that you use. When it comes to the services that you purchase from our website such as game server hosting, website hosting, vps hosting and any other services that we sell, we only keep the information related to these services while you are paying for them.
Account information
We retain your account information for as long as your account is open. If you stop using our services and don't inform us, we will leave your account open until you decide to start using a service. Your account can be closed and your account information can be deleted on request.
Services information
When you stop paying for your services, the data related to your services is deleted. Data relating to your services may remain in our back system for up to 30 days.
Can you access and control your information?
When it comes to your information you have certain rights available to you, below is a summary of your rights.
You can request a copy of your information
You have the right to request a copy of any personal information that we have on you. You can do this by submitting a support ticket.
You can object to our use of your information
If you believe that we hold information on your account without your permissions or that we are using your information for a purpose where you did not provide consent, you can request that we delete such information or your account.
You can withdraw previously given consent
If you have given us consent to use your information for a specific purpose, you can withdraw your consent at any time. You can opt out of marketing emails by clicking the unsubscribe link located at the bottom of each marketing email or you can opt out in your account profile settings.
You can request your information in a structured, electronic format
Your information can be made available to you in a format that is suited for transfering from one service provider to another, similar to how you would transfer your mobile phone from one carrier to another. Should you request your data, we can provide you with an electronic file that contains your basic account information.
Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
  • • Help remember and process the items in the shopping cart.
  • • Understand and save user's preferences for future visits.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.It won't affect the user's experience that make your site experience more efficient and may not function properly.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
Does our site allow third-party behavioral tracking?
We do not allow third-party behavioral tracking.
We collect your email address in order to:
  • • Send information, respond to inquiries, and/or other requests or questions
  • • Process orders and to send information and updates pertaining to orders.
  • • Send you additional information related to your product and/or service
If at any time you would like to unsubscribe from receiving future emails
Follow the instructions at the bottom of each email, and we will promptly remove you from ALL correspondence.
Last Edited on 2019-06-26